Return and Refund Policy

At AutoKit.pk, we want you to shop for car parts and accessories with confidence. Your satisfaction matters to us, and we aim to make the return and refund process simple and fair.

If your order arrives damaged, defective, incorrect, or does not meet our return requirements, our team is ready to help.

1. Return Eligibility

You are eligible to request a return if your product meets the following conditions:

• You submit your return request within 7 days of receiving your order.

• The product is unused, uninstalled, and in its original condition, unless the return concerns a defect or an error on our part.

• The product includes its original packaging, accessories, manuals, and other included components, where applicable.

• You provide your order number or proof of purchase.

For vehicle-specific products, including headlights, electrical components, and other car parts, please confirm compatibility with your vehicle before installation.

Products installed, modified, or damaged through misuse or improper installation are generally ineligible for change-of-mind returns. This restriction does not affect valid claims involving defective products or our errors.

We review each request individually and provide return instructions after approval.

2. Return Timeframe

You must contact us within 7 days of receiving your order to request a return or exchange.

To start the process, contact us using the details below.

Email: autochargezone@gmail.com

Phone or WhatsApp: +92 317 5616666

Please provide the following information:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Clear photographs or videos of the product, where relevant.

Our team will review your request and explain the next steps.

Please wait for our return instructions before shipping the product back.

3. Refund Process and Timing

Once we approve your return, we will provide instructions for sending the product back.

After receiving the returned item, we will inspect it to confirm that it meets the applicable return conditions.

If your refund is approved:

• We will initiate your refund within 7 days after completing the inspection.

• Refunds will be issued through the original payment method or bank transfer, depending on the available payment options.

• Your bank or payment provider might require additional time to complete the transaction.

• Original delivery charges are generally non-refundable for change-of-mind returns, unless the return results from our error or applicable law requires otherwise.

If we decline a return, we will explain the reason and discuss the available options with you.

We aim to handle every refund request fairly and keep you informed throughout the process.

4. Exchanges

We offer exchanges for eligible products, subject to stock availability.

You might request an exchange if:

• You received the wrong product.

• Your product arrived damaged or defective.

• You wish to exchange an eligible product for another available variant or compatible item.

For automotive parts, please confirm your vehicle's make, model, year, and variant before requesting an exchange.

If the replacement product costs more than your original purchase, you will need to pay the difference. If it costs less, we will arrange a refund for the difference.

To request an exchange, contact autochargezone@gmail.com or +92 317 5616666 within 7 days of delivery.

If an exchange is unavailable, we will discuss an appropriate alternative with you.

5. Damaged, Defective, or Incorrect Products

We take care to ensure your order reaches you in the expected condition.

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue, provide:

• Your order number.

• Photographs or a video showing the problem.

• Photographs of the packaging, where relevant.

• A brief description of the issue.

Please keep the original packaging and included components until we resolve your request.

After reviewing your claim, we will arrange an appropriate solution. Depending on the circumstances, this might include:

• A replacement product.

• An exchange for the correct item.

• A refund.

If the product arrived defective or the issue resulted from our error, AutoKit.pk will cover reasonable return shipping costs.

For headlights, sensors, electrical components, and other automotive parts, please avoid installing or modifying a product if you notice visible damage or suspect a defect.

We want you to receive the correct product in suitable condition and have a fair opportunity to resolve any issues.

6. Non-Returnable Items

Certain products are not eligible for change-of-mind returns because of their condition, customization, or installation requirements.

These include:

• Products that have been installed, used, or modified.

• Products damaged after delivery through misuse, improper installation, accidents, or negligence.

• Products returned without essential components or accessories required for inspection.

• Custom-made or specially ordered products sourced specifically for your order.

• Products explicitly marked as final sale or non-returnable before purchase, subject to applicable consumer protection laws.

These exclusions do not apply where a return is justified by a qualifying product defect, an incorrect item supplied by us, or another circumstance covered by applicable law.

If you are unsure whether your product qualifies for a return, contact our support team before sending it back.

7. Return Shipping Costs

Return shipping costs depend on the reason for your return.

If we made a mistake:
If you receive an incorrect product or an approved claim confirms that your product arrived defective or damaged, AutoKit.pk will cover reasonable return shipping costs.

For change-of-mind returns:
If you change your mind or order an incorrect variant, you will generally be responsible for return shipping costs, provided the product qualifies for return.

For exchanges:
For exchanges requested because of customer preference, applicable shipping charges will be communicated before the exchange is processed. If the exchange results from our error or an approved defective product claim, we will cover reasonable shipping costs.

Please obtain return approval and instructions before sending any item back. We will communicate any applicable charges before proceeding.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Email: autochargezone@gmail.com

Phone or WhatsApp: +92 317 5616666

Orders that have not been processed or dispatched might qualify for cancellation.

Once an order has been dispatched, cancellation might no longer be possible. In such cases, our return policy will apply where eligible.

For approved cancellations involving payments already received, we will initiate the refund within 7 days.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

If a parcel is returned because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, additional delivery charges might apply to resend the order.

We will communicate any additional charges before arranging redelivery.

If you notice an error in your delivery information after placing an order, contact us as soon as possible.

10. Contact Us

If you have questions about returns, refunds, exchanges, or product compatibility, our team is ready to assist you.

Store Name: AutoKit.pk

Email: autochargezone@gmail.com

Phone or WhatsApp: +92 317 5616666

Business Location: Gujrat, Pakistan

Support Hours: 9:00 AM to 5:30 PM, Monday to Friday

We appreciate your trust in AutoKit.pk. We look forward to helping you find the right automotive parts and accessories for your vehicle.